As the Retail Store Manager, you will be responsible for managing sales associates, inventory, scheduling, and overseeing the general operations of the Clocks and Colours flagship store. You are a motivating leader and drive the business by challenging and supporting your team to provide exceptional service and create lasting relationships with each of our customers.
Sales and Customer Service
Assess sales performance and work with corporate to set targets
Maintain a pristine store image by following merchandising standards
Identify and implement merchandising improvement opportunities to help drive sales and keep the store looking and feeling fresh
Act as an ambassador for the brand, our loyalty program, and our customer engagement strategies (email, SMS, social, forums)
Ensure high-quality customer service from the entire team
Resolve customer conflicts
Demonstrate sales leadership by maintaining an active role on the sales floor
Demonstrate exceptional product and brand knowledge
Ensure accurate inventory with audits and full counts
Place weekly product/ inventory buys to maintain a healthy stock level in all categories and input all received products
Maintain inventory and place re-stock orders for any third-party brands that may be carried
Act as a partner between customers, sales associates, company leadership, and brand representatives
Develop, execute, and continuously improve all operational activities to ensure the store exceeds financial and customer experience and maintain brand consistency
Ensure all operations and financial procedures are followed properly
Hire, train, and manage sales staff
Manage schedule to adjust hours based on sales and fluctuating projections
Ensure the store and stock room are thoroughly cleaned
Manage warranty and exchange program
Maintain all retail procedures documentation
2-3 years of experience managing a retail store
Experience within the accessories space preferred
NICE TO HAVE:
Interest in social media management and/or content gathering
Experience with fashion styling
THIS MAY BE YOUR OPPORTUNITY TO JOIN THE TEAM IF YOU ARE:
A dynamic conversationalist, that can connect with customers to build meaningful and long-lasting rapport/ relationships.
Organized and has a calm disposition in moments of high demand.
Motivated to collaborate with your team members to create a great experience for customers.
Confident in a fast-paced, customer-centric environment
Motivated to achieve great results
IT IS ALSO IMPORTANT TO HAVE:
A natural flare for self-expression through personal style
Excellent communication and interpersonal skills
Aptitude to develop strong relationships
Availability to work flexible hours (weekdays and possible weekends)
Passion for rock n roll and tattoo culture
Vitaly is seeking a Wholesale Account Manager to join our Canadian team. Reporting to the President, the Wholesale Account Manager's main objective is to drive acquisition of new wholesale and retail distributor accounts in the US, Canada, and internationally, and manage relationships with existing accounts. This role will work closely with the Creative, Marketing, and Operations teams.
Build a sales pipeline in accordance with targets.
Take a lead role in the development of proposals, presentations, and materials to create and nurture business opportunities and partnerships.
Work with the Creative and Marketing teams to ensure all necessary sales collateral is in place, current and distributed to all partners.
Oversee all negotiations.
Track performance and report metrics.
3 years of experience in the fashion industry with a successful track record in B2B sales.
Excellent negotiation, verbal and written communication skills.
Proficiency with data analysis, forecasting and budgeting.
Highly self-motivated, and able to execute new wholesale partnerships from research and outreach to final negotiations.
Ability to deliver presentations and sales pitches.
Demonstrated ability to operate at both a strategic and operational level.
If you feel you are a good fit for this role please send your resume to: firstname.lastname@example.org